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You'll only need to do this the first time you use the service.

When you click on the 'Use Sign Video' button below it will open a new window where you will be connected to the interpreter via video.

The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.

You can request these from us in branch or by calling the number on the back of your card.

A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services here: We have installed hearing loops in at least one counter in all of our branches.

You can use the service Monday-Friday 8am-6pm (excluding Bank and Public Holidays) and it is free from your home computer or mobile device.

You can access the service from either a smartphone or tablet that meets the following requirements: For troubleshooting and technical guidance of Sign Video's Service, please contact Sign Video at [email protected] or call 02033880771. Please let us know when you arrange your appointment, and allow at least two weeks for us to book an interpreter.The HSBC textphone service enables people to have a real-time written conversation over a telephone line with a trained Customer Advisor, without the need for a third party translator.If you would like to contact us using a textphone you can find the relevant number in our phone-book We accept calls from Text Relay.If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (e.g.18001 03457 404 404 for General Banking Enquiries).This makes sure that you have good video quality and that your calls are secure.